Do you have questions?
Here you will find answers from your trip.
Do you have questions?

Here you will find answers from your trip.

Top 5 most searched

As part of our SMART Commitment, the measures that are being carried out before the flight consisted of:


  • Affidavit when passengers perform the web check-in confirming not being infected by the Coronavirus and that they have not been in contact with infected.
  • In this case, if you have symptoms such as fever or suspect that you may have contracted the virus, you can choose to change your ticket or a gift card for the amount of your purchase.
  • Social distance at airport check-in and boarding area
  • Use of masks mandatory for passengers and counter staff
  • Boarding without contact in the verification of passage and identity of passengers

The SMART Commitment includes measures at all stages of your flight so that you fly calm and safe.

This is why during the flight we implement the following measures:


  • Mandatory use of masks, safety glasses, and gloves by the crew
  • Use of masks mandatory for all passengers
  •  New sales standard onboard
  • Alliance with the Red Cross -> Through a program of talks on board with information by the Red Cross on prevention issues, symptoms, treatments, and emotional containment in times of quarantine.
  • At the end of each flight, as part of the SMART Commitment, rigorous disinfection with effective spray is carried out to eliminate 99.9% of viruses and bacteria on surfaces
  • We have also increased the time between boarding and disembarking to guarantee a greater distance between passengers
  • In addition, a daily deep sanitization of all our aircraft is carried out, complying with global standards of the World Health Organization and IATA using the latest technology in electrostatic guns for surface disinfection.

Yes. In JetSMART all tickets are entitled to exchange. You can change the flight, date, destination, and name up to one hour before the flight.

For changes of date, flight, or route, an additional charge must be paid plus the fare difference, if any.

For name changes in the ticket, an additional charge must be paid per section and per person. Once the trip has started, no name changes can be made to the passage of any of the sections contained in the itinerary.

Find out about the values and conditions by clicking here

Entry requirements by country

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities for flights within Argentina.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Luggage

The maximum dimensions and weights allowed for each type of baggage are as follows:


Dimensiones, Pesos y Límites

Baggage typeMaximum dimensions * 1Max WeightAmountMax quantity per passenger
Handbag (cabina)45cm x 35cm x 25cmMax 10kgIncluded1
Cabin Bag (cabina)*255cm x 35cm x 25cmMax 10 kgIt pay1
Checked in Bag158 cm linearMax 23 kgIt pay5
Oversized Equipment Dimensions larger than 158cm linear and smaller than 230cm linear.Max 23 kgIt pay3


* 1 All dimensions include wheels, handles, and pockets.

* 2 Guitars and basses properly packed in their case can be considered handbag.

* 3 Exceptionally surfboards are allowed to measure up to 300 cm linear.
* The aircraft has a limited capacity for large cabin bag and checked baggage, if this happens, it will be communicated at www.jetsmart.com and the optional will not be available for sale.

The price of any optional and/or pack depends on the time of purchase, its availability and the date and/or destination of your flight, as reported during the selection and contracting process, detailing the final price and conditions of the same before making your purchase.

To check the prices of luggage and other optional click here.

Your SMART fare allows a carry-on bag corresponding to a personal item with maximum dimensions of 45cm x 35cm x 25cm which include wheels, handles and pockets. You can take it on board and it can be a bag, wallet, backpack or suitcase. 


 Even though they do not pay for their ticke, infants are also entitled to travel with a carry-on bag, as long as these meet the maximum dimensions allowed.


If you want to carry more luggage, you can add it at an additional cost.


Click here to check prices on luggage and other optional services.


Remember that all valuable or electronic items such as computers, video equipment, etc. must be carried as carry-on baggage, as JetSMART will not be held responsible for valuable items carried in checked baggage.

If your luggage weighs more than 23kg you will have to pay an additional fixed amount of $22.000 CLP for excess luggage for domestic flights and $35 USD for international flights. This applies to checked baggage and oversized baggage.


If you have not paid for your luggage, you will have to pay the corresponding amount for each luggage you carry with you plus the corresponding fee for excess baggage weight.


If your luggage weighs more than 32 Kg, it will not be allowed.

You can always add luggage and optional servicies to your reservation through the "Manage Your Trip" section at JetSMART.com, Contact Center and/or directly at the airport.


Remember that if you buy at JetSMART.com, it will always be cheaper.


Don't overpay! Fly SMART and save by shopping at JetSMART.com


IMPORTANT: If you buy optional services after downloading or printing your boarding pass, please download and print it again! Otherwise, we won't know that you added those optionals.

Yes! At JetSMART you can travel with all your sporting goods as long as they comply with the established dimensions and weight and pay the corresponding fees.


Check prices, allowed dimensions and weight limits of oversized luggage here.

Yes! At JetSMART you can travel with all your musical instruments as long as they comply with the established dimensions and weight and pay the corresponding fees.


Remember! Properly packed guitars and basses may be considered Carry-On Luggage.

All sports equipment, musical instruments or any other oversized luggage must be properly packaged, in one piece of luggage that is safe for transport.


JetSMART will not be responsible for damage to oversized baggage.

At JetSMART, you can take one baby stroller at no extra cost  ff you are traveling with an infant (a child who is between 0 y 2 years minus one day old).


If you are traveling with an infant and want to bring a car seat and a baby stroller, you must pay for one of the items such as Checked or Oversized Baggage as applicable, depending on the maximum dimensions and weight of the item and paying the corresponding amount.


If you are traveling with and infant, you don't have to pay an additional cost for a two-piece baby stroller.


If you are traveling with children older than 2 years old, the car seat, baby stroller or both items must be listed as Checked Baggage or Oversized Baggage upon payment of this optional service.

Umbrellas, weapons, knives, sharp objects, swords, sabers, compressed gas item, blunt elements, stones, handicrafts, hockey sticks, tools, butane gas, aerosols, lithium batteries and skateboards must be declared at the counter or otherwise they will be confiscated by the Airport security control unit. If you want to carry a weapon, you will have to show up at least 60 minutes before the flight departure for Security Control (AVSEC) to inspect and approve the transportation of the weapon. Otherwise, it won't be transported.

For domestic flights there are no article-specific restrictions.


For international flights you can carry a maximum of 100ml of liquids in your carry-on luggage, so you must make sure that creams and/or oils, perfumes, sprays, gels, shampoos and/or soaps, shaving foams or creams, deodorants and/or toothpastes do not exceed the maximum or they will otherwise be confiscated by the Airport security control unit.

On domestic flights, you may bring food on board as long as it is properly sealed.


On international flights the transport of food is limited by the inspection body of each country. Therefore, we recommend becoming informed on the restrictions of the country you’re traveling to before the trip.

If your baggage is delayed or did not arrive at the same time as your flight, you should contact JetSMART or the service provider in the baggage claim area who will then ask for your contact details. Once the case is submitted, you will receive an email containing your claim tracking number.

If your baggage has been damaged, you should contact JetSMART staff at the airport or call the Contact Center up to 7 days after the date of arrival of the flight.


Minor damages (those that do not limit the basic functioning of the luggage) will not be compensated or repaired. Average and major damages will be compensated with the equivalent amount of $30,000 CLP in JetSMART services, without prejudice to the potential liability of JetSMART within the limits established in the applicable law.


Remember that damaged and/or fragile luggage will only be transported under prior authorization of the passenger and labeled as such since JetSMART will not be responsible for any damage caused to this type of luggage.

If you left an object or item on board the plane and you are still in the passenger boarding bridge, you can ask the crew member at the door to help you find it. If you realize you left something on the plane after you have left the area near the aircraft (outside the passenger boarding bridge or in the shuttle area) you should ask in the "lost and found" section of each airport.


If you do not find your items left on board, JetSMART will not be held responsible for the lost property.

Yes. Properly packed urns can be considered a carry-on bag or hand luggage depending on their size and you can take them on board after paying the appropriate fee.


Also, you will need a death certificate and a cremation certificate issued by the National Healthcare Service which certifies the cremation.

Yes. You can carry up to 5 litres of alcoholic beverages in your luggage as long as they are packaged in their sales packaging and do not contain more than 70% alcohol by volume.


Remember that they cannot be opened or consumed on board.

PACKS JETSMART

...

 

Airfare
Handbag
Large Cabin bag
Seats
Checked in bag
Priority Boarding
Print boarding pass at the airport
FlexiSmart
The price of this pack corresponds to that of your flight
...

Save off 20%

Airfare
Handbag
Large Cabin bag
Seats
Checked in bag
Priority Boarding
Print boarding pass at the airport
FlexiSmart

Price from

$ 39 USD

...

Save off 20%

Airfare
Handbag
Large Cabin bag
Seats
Checked in bag
Priority Boarding
Print boarding pass at the airport
FlexiSmart

Price from

$ 50 USD

* The price of the Packs depends on the rate you choose for your flight, since it is included in each one of them.

LEARN MORE ABOUT EACH OPTIONAL:

It is a set of options including the SMART rate, which you can buy at www.jetsmart.com when choosing your flight. If you buy your options separately it will always be more expensive. Take advantage and buy your Pack now!

JetSMART Packages are available at www.jetsmart.com when choosing your flight.

Yes, you must choose a Pack for each section and this selection will apply to all passengers on the reservation

Yes, you can choose the combination of Packs that you want.

No, Packs are only available when you buy your ticket.

Of course! You just have to enter Manage your flight with your reservation code and surname or email and select the luggage you want to buy additional.

Of course! In that case you must choose the "Fly light" option that only includes your rate and the handbag that is included in the price of your rate.

Discount Club

It's the first club where you save every time that you fly! Be part of the Club paying your membership (annual subscription that you only pay once) and getting exclusive benefits on JetSMART, review them here.

In a round trip flight the owner and their companion, recover the membership price! SMART right?

The JetSMART Discount Club has two memberships:

  • Standard Membership: The benefits are applicable for the holder and a companion.
  • Group Membership: The benefits are applicable for the holder and up to 5 companions.

The benefits apply to the holder and one companion, or the holder and up to 5 companions; according to membership, and are valid for one year.

  • You save $ 5000 CLP / $ 400 ARS / $ 7 USD in tickets per leg; for rates over $ 15000 CLP / $ 1100 ARS / $ 25 USD.
  • You save $ 1000 CLP / $ 80 ARS / $ 1 USD in baggage.
  • Access to special promotions.

Check all the details here.

Save every time you fly! Join up.

You can get your membership at any time or by purchasing your ticket! You just have to choose the membership option you want, complete your information, make the payment and voila, you are already part of the first Club where you save every time you fly!

If you want to be part of the Discount Club, click here.

No, you can buy your membership to the Discount Club at any time and also during the process of buying a ticket; paying the corresponding annual membership fee of the current Club.

Standard Membership: $ 20000 CLP / $ 1500 ARS / $ 35 USD is paid only once and is valid for one year. Buy here!

Group Membership: $ 40000 CLP / $ 3000 ARS / $ 70 USD is paid only once and is valid for one year. Buy here!

Yes, you can renew it! But don't worry, we will notify you when your subscription is about to expire.

Yeah right! You can improve your membership whenever you want.

Remember that your standard membership only applies to the holder and a companion, if you need to extend the benefits of the Discount Club for more passengers, we recommend you improve your membership to the Group.

No, the membership holder is fixed. If you need more information, see the terms and conditions of the Discount Club here.

Pets

Yes, don't leave your pet at home and take them with you wherever you go at an additional cost.


Just remember that the conditions for traveling with your pet are:


Only cats and dogs are allowed.

Pets must weigh a maximum of 7 kg (including container).


You must request the service online or through the Contact Center until 48hrs before the flight.

The pet should travel in a soft 36x33x20 cm crate with a waterproof/absorbent floor.

We will only accept 1 pet per crate which must also enter standing.

The fee is charged per leg.

3 pets maximum per flight. If you arrive at the airport with your pet without having purchased the optional service online or through the Contact Center, JetSMART does not guarantee availability of room for the pet on the flight.

Passengers traveling with pets may not travel in or purchase front row seats or emergency exits.


Click here to check the prices and see here Terms of Service for transportation of pets in the cabin.

Remember that only dogs and cats are allowed. Unfortunately we do not offer transportation of other species.  For more information click here.

Because not all our dog and/or cat friends have the physiological conditions to travel, there are breeds that will not be allowed in the flight.


Click here and find out which ones.

We suggest that you learn about all the requirements in the Pet On Board Terms of Service section by clicking here.

Seat selection

Yes. You can buy and select the seat you prefer as long as it is available, you meet the requirements and pay the corresponding price.


Click here to check prices on seats and other optional services.

If you decide not to pay for a seat, no problem. We will randomly assign you a seat  at no additional cost from among those available.


Random allocation of seats will be done at the time of check-in and does not ensure that passengers with the same reservation travel in the adjacent seats.

To ensure that two or more people travel in adjacent seats, passengers must select those seats and pay the corresponding price.


If you choose not to pay for selecting seats, they will be randomly assigned and we cannot guarantee that passengers will travel in adjacent seats (including children).

If you want to change your randomly assigned seat you can do this through JetSMART.com, by calling the Contact Center, directly at the airport or once above the aircraft upon payment of the cost of the seat you choose.

Because we care about your safety, we remind you that if you want to select a seat in the emergency exit row, you must meet the following criteria:


  • Be at least 15 years old
  • Be able to read, understand and communicate in Spanish or English
  • You must not travel with another passenger who requires your assistance or care. For example: children under 12 or people with a disease or special needs.
  • Have sufficient mobility, strength, balance, and skills to remove obstacles, manipulate emergency exits, and exit quickly, helping other passengers.
  • Have the hearing and vision skills to understand instructions given by crew members, provide oral information to other passengers, and operate the emergency exit.
  • Not having any condition that may be affected or aggravated by manipulating the emergency exit.
  • Be willing to assist other passengers if necessary.
  • Not traveling with a pet in the cabin.


If you do not meet any of these requirements, for operational safety reasons we will assign you another seat and the value you paid will not be refunded. Under current regulations, we are required not to assign a seat to a person adjacent to an emergency exit if the company determines that such person is unable to perform one or more of the functions required for the occupant of that seat, or if the person does not wish to perform those functions or may suffer physical harm as a result of performing those functions.

Travel documents

Chilean passengers must present the following documentation:


For domestic flights all adult passengers can embark with their national ID card on the date of travel. For round-trip trips, the identity card must be valid on the date of return.

 If you do not have it, you will have to board with your current passport.



For passengers who do not have Chilean nationality, we suggest that you contact the embassy or consulate of the country you are visiting and find out what documentation is required in that country.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.

For international trips all adult passengers can board with their valid passport on the date of travel. For round-trip trips, the identity card must be valid on the date of return.

 If you do not have it, you will have to board with your current passport.


For trips to Peru, foreigners must enter the country with a valid passport issued by a recognized State and with a minimum validity of six months from their entry into the Peruvian national territory. Otherwise, they will be denied entry into the country and sent back to the country of origin.


Peruvian passengers entering Chile as tourists will have to enter bringing their previously purchased return ticket. Otherwise, they will be denied entry into the country and sent back to the country of origin.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.

For passengers who have Chilean nationality, the countries to which they can travel with only their valid and in good condition identity card are: Argentina, Uruguay, Paraguay, Brazil, Colombia, Ecuador, Peru, Venezuela and Bolivia.


For passengers who do not have Chilean nationality, we suggest that you contact the embassy or consulate of the country you are visiting and find out what documentation is required in that country.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.


From April 16, 2018, Haitian citizens must enter Chile with a Consular Visa for Simple Tourism, with the right to enter and stay in Chile for a maximum period of 30 days. This visa is for individuals who travel for purposes such as recreation, without the intention to immigrate, reside or develop remunerated activities. In addition, a 12-month Humanitarian Visa has been established, which can only be applied for at the Chilean consulate in Haiti.


Haitian passengers who do not have their passport stamped with one of the 2 visas mentioned above will be denied entry into the country and sent back to the country of origin.


Current requirements are maintained for Venezuelan citizens, even though a Democratic Responsibility Visa has been created and they must apply for it at the Chilean consulate in Caracas. In other words, they do not require a visa if traveling as tourists (maximum stay of 90 days from the day of entry into the country). And they must have a return ticket to their country at the time of boarding.

Before travelling make sure that your identity card or passport is valid on the date of return. Otherwise you will have to process your new documents at the civil registry office closest to your home, embassy or consulate in the case of foreigners.


Remember that for trips to Peru, foreigners must enter the country with a valid passport issued by a state(?) and with a minimum validity of six months from their entry into the Peruvian national territory. Otherwise, they will be denied entry into the country and sent back to the country of origin.

For domestic flights, the following can be considered as valid as an alternative to the document itself:

Proof that a new identity card has been requested, only if the date of the process is less than 30 days.

Driver's license issued by the Government of Chile.

For international flights you must contact the local police to report the missing document and contact the consulate or embassy to request a new one from the country of origin.

Children & babies

At JetSMART we do not offer unaccompanied minor services.  This is why we recommend you learn about the conditions and necessary documents to fly with a minor.

Payment Methods

At JetSMART.com you will be able to pay with both national and international credit and debit cards. Just make sure you correctly select the country that issued your card.  In addition, payment by bank transfer is now available (applies only to bank accounts issued in Chile).


For purchases through the Contact Center, you can only pay with national and/or international credit card. Remember that the purchase through our Contact Center has an additional fee of $12,000 CLP/19 USD per passenger per itinerary.


You can also pay your fare using Gift Cards issued by JetSMART but excluding boarding fees.

To pay with a Gift Card issued by JetSMART, you must select this option at the time of paying for your reservation and enter the number in the corresponding box.


Please note that it is not possible to pay boarding fees using the amount of your Gift Card.

Yes, they can be different. There is no need for the holder of the card used to pay for your reservation to be one of the passengers.

The CVV number is a three digit code you will find on the back of your credit card.

Invoices will only be issued to legal entities and if required, remember to request it at the time of purchase. 


Because at JetSMART we want to make your life easier, we encourage you to register your company on our JetSMART Business Portal.  Just click here and complete the form. 

Delays & cancellations

You can check the status of all our flights on the airport screens.

If your flight is cancelled or delayed more than 15 minutes, we will send a message to the email you provided at the time of the purchase and you will be able to change your flight without any additional costs, such as penalty or fare difference, for any flight on the same route that has available seats.


You are welcome to learn more about your rights in the event of delay or flight cancellation attributable to JetSMART here.

If your flight comes 8 minutes earlier or more, we will send a message to the email you provided at the time of the purchase. 


If the new schedule doesn't suit you, you will be able to change your flight, without any additional costs, such as penalty or fare difference, for any flight on the same route that has available seats.

All optional services are kept for the new flight at no additional cost. If we are unable to guarantee any optional services, you can change it for the most similar alternative at no additional cost.

At JetSMART we do not have ticket refunds so if you are late and miss your flight, you will have to buy a new ticket and request a refund of the boarding fees for the flight you missed in the " Refunds" section at JetSMART.com.


Please make sure you arrive at the airport 2 hours in advance for domestic flights and 3 hours for international flights to ensure you are on time for boarding.

Groups

At JetSMART we consider it as a Group, when the number of people in the same reservation is equal to or greater than 10 passengers.

For Group quotes (10 or more passengers) it is necessary to enter a quote request in the following link. This form contains our itineraries available for purchase, if you do not find the service you require you can write to Grupos@jetsmart.com


For those cases in which you need to quote more than 5 Groups, you can write to Grupos@jetsmart.com (without completing the form) and we will manage your quote as soon as possible with the best market rate.

If you have already requested your quote to fly with us with your group of friends, acquaintances and / or family, you must wait for a period not exceeding 24 business hours, so that our specialist area sends you the desired quote, along with instructions on how Acquire your tickets. 

In JetSMART Groups we make it easier for you and that is why from the moment of purchase up to 24 hours before the flight you will be able to enter the passengers WITHOUT COST.

Any name modification after that period will have an additional cost. Remember that the modifications can be made up to one hour before the flight and once the first leg has been flown, it will not be possible to make changes of passengers' names.

In JetSMART we do not return for tickets and / or optional, so if you decide not to fly a stretch, you can request the return of your boarding fees by clicking here.

Remember that if one of the passengers wants to modify their itinerary, they can do so by paying an additional cost. To do this, you should call our Contact Center who will help you with the request.

Find out about the values and conditions by clicking here.

Companies & Agencies portal

It's very easy, just click here, select the option " Sign up" and complete the form.


Remember that you must be a Legal Entity to sign up.

Currently, Legal Entities from Chile, Argentina and Peru can sign up.

Remember that in order to register in our Portal, you cannot use an email that has already been registered as a user or in another company.  We suggest that you use another email account.

If the company's entered data is validated as correct by our finance area, the activation will take place within 24 working hours, which will be communicated to the  registered email.

If you have not received the activation email, please contact us at soporte.empresas@jetsmart.com

Our benefits are:

User Hierarchy --> Online Self-Management of User Roles.

Reports --> Access to the purchase record of each user.

Reservations --> You can make reservations and pay afterwards. This allows you to generate a purchase approval flow.

In Chile, you can use your debit cards, credit cards and bank transfers.


In Argentina and Peru, you can use your debit cards, credit cards and bank transfers.

For accounting provisioning purposes, the requesting party agrees to use the existing debit within a maximum of one year from the date of payment. If there is no activity in the account within the stipulated period, JetSMART will be entitled to cancel the account without reimbursement of the existing balances.

No. But the balance will always be available for use as long as the account shows activity within 1 year.

You can have as many administrator accounts as you want.

We remind you that JetSMART does not do cancellations.  What we can do is make changes to your reservation for a fee.  Remember that all changes must be completed no less than one hour before the flight.

If you want to make a name change, you can do it in our website by accessing the "Manage your trip" section. To change Routes or dates you must call our Contact Center. Remember that all changes must be completed up to (no less than?) one hour before the flight.

Indeed, if you did not pay for the reservation within the time stipulated in the portal, this will be deleted and you will have to make the purchase again, paying the rate in force at the time of purchase.

If the flight you wish to book departs within 72 hours or less, you can only use your account to purchase the ticket, as the requirement for reservations is that the flight date is earlier than those hours.

One of the benefits of the JetSMART Business Portal is that you enter your data only at the time of registration and all purchases made through the platform will have an associated invoice with such data.


Do not forget to keep your data updated, something you can manage from your portal.

Remember that your invoice will be sent to the e-mail address of the first Administrator registered in the Portal.  If you have not received the invoice, please contact us at soporte.empresas@jetsmart.com

In such cases, please email us at soporte.empresas@jetsmart.com and provide the following information:


Company name - administrator's email - number of invoices - reservation code associated with the invoice.

It is a fee that travel agencies may incorporate at the time of purchasing air tickets in the portal for companies/agencies at www.jetsmart.com and must have the informed consent, and the due power of representation, of their client. The Agency fee (if exist) will be indicated on the purchase and into the reservation invoice, with the respective agency being the owner and responsible for the said fee.

First, you must access your Agency account with your username and password; Once inside the Portal you will find on the payment page the button "Add Agency Fee" and a modal window will appear where it will indicate what type of Charge you want to make "Add fixed amount" or "Add percentage".

If your agency is not yet registered, do it here!

There are no costs associated with registering as an Agency on our Portal. Registration is completely free.

If your agency is not yet registered, do it here


It is a set of options including the SMART rate, which you can buy at www.jetsmart.com when choosing your flight. If you buy your options separately it will always be more expensive. Take advantage and buy your Pack now!

JetSMART Packages are available at www.jetsmart.com when choosing your flight.

Get to know our JetSMART Packs here

Check-in

You can check in between 72 hours and 40 minutes before the flight departure time through JetSMART.com without any additional charge.  To do so, you must enter your reservation code and e-mail address.  If you do not remember your email address, you can search by passenger name.

You can also check-in at the JetSMART counter at the airport after paying for the service from 120 minutes before flight departure until the counter closes 50 minutes before flight departure for domestic flights and from 240 minutes before flight departure until the counter closes 70 minutes before flight departure for international flights.

It is an alphanumeric code that we will send to your email along with the itinerary and purchase confirmation email. This code will serve as a reference if you want to make changes to your flight, add optional services, among others.

Each time you complete a purchase we will send you a confirmation email with the details of the itinerary and the items you paid for. There you will find your reservation number and all the important information about your flight.

If you have not received a confirmation email with your reservation number, we suggest you check for spam.


If you can't find your itinerary email, please get in touch with our Contact Center so they can forward it to you.

If you are unable to check in online, you can call our Contact Center and they will guide you through the process.  For contact numbers just click on our Help Center


Alternatively, you can arrive at the airport earlier and check in at the JetSMART counter upon payment of the optional airport boarding pass printing service.

You can get your boarding pass by checking in online at JetSMART.com at no additional cost.


You can also print your boarding pass at the airport counter after paying for the service.

For domestic flights you must arrive at the airport 120 minutes before departure and for international flights you are required to get there 180 minutes before departure.


Boarding gates will close 20 minutes before flight departure.


Remember that boarding gates will close 20 minutes before flight departure for both domestic and international flights.

Special needs

We understand that dogs are part of your daily life and that's why at JetSMART you can travel with them at no additional cost. Just make sure you meet the following requirements:


-They must be wearing their harness provided by the entity that trained them and/or wear their official badge certifying that they are a "Guide Dog".

- Your guide dog should behave well and have their health records updated.


It is the passenger's responsibility to be informed and request the corresponding certificates before going to the airport, otherwise, they will not be able to board with their guide dog.

Wheelchairs for passengers with reduced mobility and other orthopedic equipment required for mobility are transported free of charge.


However, we recommend that you notify us at the time of purchase of your ticket in the "Special Needs" section so that we can help you and provide you with the best possible service. You can also notify us through the contact center 24 hours before the flight departure time.


Remember that electric wheelchairs must be transported in the airplane hold and the battery must be disconnected.  We remind you that our airport staff is not authorized to handle your chair, so this action must be performed by you or the person accompanying you.


Also, don't forget that for domestic flights you must check in at the airport 120 minutes before the flight.

  For international flights you are required to be at the airport 180 minutes before departure, so that you can have enough time to check in your wheelchair.

If you are decompensated due to a disease.

If you are traveling with a developmentally disabled passenger or high-risk psychiatric patient.

If you have a contagious disease.

If you are insulin-dependent or have a disease that requires treatment with sharp medical items such as syringes and needles.

If you are traveling with a baby that needs any type of monitoring, except for incubators, stretchers, etc., which may not be carried on board.

If you had surgery 10 days ago or less.

If you had thorax surgery 21 days ago or less (and are traveling to Peru).

Click here to download the MEDIF form.

After the 28th week, you must present a medical certificate at the airport counter that shows you are to authorize to travel by air. This certificate must contain the following basic information:

Itinerary with date(s) and time(s) of departure.

Weeks of gestation.

You will need to present a written authorization containing the stamp and signature of your treating phsician to make the trip.

The medical certificate must be issued no earlier than 10 days prior to departure of the first flight and must be presented to the carrier no later than 1 hour before the departure of the flight.

Pregnant women will not be able to board if they are within 7 days before their due date or 7 days after the delivery date.

The above regulations apply to both single and multiple pregnancies.

If you are insulin-dependent or have a disease that requires treatment with sharp medical items such as syringes and needles, you will be able to carry a treatment kit that contains only 1 needle together with a medical certificate that confirms your condition. Also, you must inform the JetSMART staff of this condition before boarding the aircraft.


Submitting the corresponding papers and transporting the kit is the passenger's sole responsibility.

It is not allowed to transport liquid oxygen or devices containing it. However, you may carry your certified Portable Oxygen Concentrator (POC) for in-flight carrying or a medical air or gas cylinder that does not exceed 5kg in gross weight.

This is the list of equipment approved by the FAA that can be used without problems on board our aircraft:

AirSep FreeStyle

AirSep LifeStyle

AirSep Focus

AirSep FreeStyle 5

Delphi RS-00400

DeVilbiss Healthcare iGo

Inogen One

Inogen One G2

Inogen One G3

Inova Labs LifeChoice

Inova Labs LifeChoice Activox

International Biophysics LifeChoice

Invacare XPO

Invacare Solo2

Oxlife Independence Oxygen Concentrator

Oxus RS-00400

Precision Medical EasyPulse

Respironics EverGo

Respironics Simply Go

SeQual Eclipse

SeQual SAROS

SeQual Technologies eQuinox (Model 4000)

Oxywell (Model 4000), and the VBOX Inc.


JetSMART does not offer transport services for stretchers, incubators and/or coffins.

On the online site Change request and refunds you can request your refund of the total of your booking with Gift Card and you can use it later on JetSMART.com.

At JetSMART we care about the well-being of our passengers and crew. This is why we have hygiene procedures in accordance with IATA regulations, in conjunction with the health authorities of each country and the World Health Organization (WHO). 

For this reason, on all our flights we ensure that:

- Our filters eliminate 99.9% of bacteria and viruses.

- Rigorous cleaning, disinfecting all our planes daily.

- Air renewal every 3 minutes.

Starting today we will have the online exchange system available and you can manage the change or return of your ticket here 

We have a system online where you can manage the change or refund  your ticket more easily and quickly. You must enter jetsmart.com/us/en/cambios-y-devoluciones

- High fever over 38 °.

- Cough.

- Respiratory difficulties.

Since Covid-19 is transmitted through respiratory droplets, you must:


- Wash your hands long and frequently.

- Use alcohol gel.

- Avoid touching your mouth and eyes.

- Avoid sharing personal items.

The air in our planes is renewed every 3 minutes and the filters eliminate bacteria and viruses by 99.99%. 

Furthermore, the WHO recommends:


- Practice proper hand hygiene (washing with soap or alcohol gel).

- Cover your mouth and nose with your forearm when you sneeze or cough.

- Dispose of tissues properly and clean your hands.

Keep in mind that, due to the high demand in our Contact Center, we are giving priority to passengers with a flight within the next 48 hours.

So that you can manage your request more easily and quickly, we have implemented a new online system to meet your requirements as soon as possible. You just have to enter your email and reservation code to be able to self-manage your change, so we recommend you prefer this online channel by clicking here

We have increased capacity in our Contact Center. However, we advise you to use our digital system for your requests due to the high congestion that continues to present the telephone route.

For more information about exchanges and refunds, you can check our FAQ section about Coronavirus entering here.

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities for flights within Argentina.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.


 Find out what you need to know before flying HERE

To learn more about the low cost model and find out what it is and how you can fly SMART click here.

At JetSMART we want you to fly SMART and that doesn't just mean giving you the best prices, but meeting the highest safety standards. That's why our entire fleet includes new aircraft equipped with the latest technology.


In addition, our entire operation is certified by the Dirección General de Aeronáutica Civil (DGAC),  civil aviation authority of Chile, which demands that we comply with high quality and safety standards.

Your SMART fare gives you the right to fly between selected destinations plus the random seat assignment. You can take one carry on bag with you which should not exceed the following maximum dimensions: 45cm x 35cm x 25cm (length, width, height), including wheels, handles, pockets, etc. This carry-on can be a purse, a briefcase, a small backpack or any personal item that meets the dimensions. Also, keep in mind that only one carry-on bag per passenger is permitted.


Seat selection, meal on board, carry-on baggage, checked baggage and other optional services will have an additional value that will be added to the final fare.


Remember! At JetSMART you only pay for what you use.

To learn about all our destinations and routes click here.

It is the amount that the airport authority or operator charges for using its infrastructure and services (boarding lounges, airport infrastructure). 

These fees are not included in your SMART fare.

This is the cost for website management services and payment methods which is already included in your SMART fare.

Buying online is really easy! Just visit JetSMART.com, select your destinations, dates and number of passengers and then click the continue button.


That's all! You can now start selecting your flights and optional services to complete your reservation and start flying SMART.

To make an online reservation you only need

Name and last name

Birth date

Phone Number

ID Number/Passport number

E-Mail

It is that easy to start flying SMART!

At JetSMART we keep it simple, so we don't operate flights with connections.  

Yes you can, but remember that purchases through this platform will have an additional fee of $12,000 CLP / 19 USD per passenger per itinerary.

SMART advice! Buy your tickets at JetSMART.com for no additional cost.

Yes, you can buy optional services at the airport without paying an additional service fee, but at a higher price than at JetSMART.com..


To see the amount you will have to pay for the purchase of optional services at the airport, click here.


Fly SMART and save by purchasing at JetSMART.com!

Yes, you can add as many optional services as you wish up to 60 minutes before your flight departure, through the "Manage Your Trip" section at JetSMART.com, by calling the Contact Center and/or directly at the airport.


Remember that if you buy them at JetSMART.com, it will always be cheaper.


Don't overpay! Fly SMART and save by shopping at JetSMART.com


IMPORTANT: If you buy optional services after downloading or printing your boarding pass, please download and print it again! Otherwise, we won't know that you added those optionals.

It is the advantage of skipping the waiting line and boarding the plane before other passengers, ensuring space for your carry-on baggage.


You can buy it as an optional service at JetSMART.com or directly at the airport.


Click here to check prices.

JetSMART does not offer on-board entertainment services.

At JetSMART you can buy the food and drinks that you prefer on board the plane.  Click here to check the varied menu we offer on board.


If you are a fan of Mate, you can also buy hot water to prepare your favorite drink.

JetSMART does not offer transportation services to/from the airport so we recommend you to ask for the official services that each destination offers.

Receiving offers and other promotions is very easy. Log in at JetSMART.com and sign up as a SMART user or click here.

If you want to travel with more than 10 friends, family, co-workers or others, you will need to request a special quotation for groups.


Visit this link to access all the information about group quotes, make your purchase and start flying SMART.

The maximum dimensions and weights allowed for each type of baggage are as follows:


Dimensiones, Pesos y Límites

Baggage typeMaximum dimensions * 1Max WeightAmountMax quantity per passenger
Handbag (cabina)45cm x 35cm x 25cmMax 10kgIncluded1
Cabin Bag (cabina)*255cm x 35cm x 25cmMax 10 kgIt pay1
Checked in Bag158 cm linearMax 23 kgIt pay5
Oversized Equipment Dimensions larger than 158cm linear and smaller than 230cm linear.Max 23 kgIt pay3


* 1 All dimensions include wheels, handles, and pockets.

* 2 Guitars and basses properly packed in their case can be considered handbag.

* 3 Exceptionally surfboards are allowed to measure up to 300 cm linear.
* The aircraft has a limited capacity for large cabin bag and checked baggage, if this happens, it will be communicated at www.jetsmart.com and the optional will not be available for sale.

The price of any optional and/or pack depends on the time of purchase, its availability and the date and/or destination of your flight, as reported during the selection and contracting process, detailing the final price and conditions of the same before making your purchase.

To check the prices of luggage and other optional click here.

Your SMART fare allows a carry-on bag corresponding to a personal item with maximum dimensions of 45cm x 35cm x 25cm which include wheels, handles and pockets. You can take it on board and it can be a bag, wallet, backpack or suitcase. 


 Even though they do not pay for their ticke, infants are also entitled to travel with a carry-on bag, as long as these meet the maximum dimensions allowed.


If you want to carry more luggage, you can add it at an additional cost.


Click here to check prices on luggage and other optional services.


Remember that all valuable or electronic items such as computers, video equipment, etc. must be carried as carry-on baggage, as JetSMART will not be held responsible for valuable items carried in checked baggage.

If your luggage weighs more than 23kg you will have to pay an additional fixed amount of $22.000 CLP for excess luggage for domestic flights and $35 USD for international flights. This applies to checked baggage and oversized baggage.


If you have not paid for your luggage, you will have to pay the corresponding amount for each luggage you carry with you plus the corresponding fee for excess baggage weight.


If your luggage weighs more than 32 Kg, it will not be allowed.

You can always add luggage and optional servicies to your reservation through the "Manage Your Trip" section at JetSMART.com, Contact Center and/or directly at the airport.


Remember that if you buy at JetSMART.com, it will always be cheaper.


Don't overpay! Fly SMART and save by shopping at JetSMART.com


IMPORTANT: If you buy optional services after downloading or printing your boarding pass, please download and print it again! Otherwise, we won't know that you added those optionals.

Yes! At JetSMART you can travel with all your sporting goods as long as they comply with the established dimensions and weight and pay the corresponding fees.


Check prices, allowed dimensions and weight limits of oversized luggage here.

Yes! At JetSMART you can travel with all your musical instruments as long as they comply with the established dimensions and weight and pay the corresponding fees.


Remember! Properly packed guitars and basses may be considered Carry-On Luggage.

All sports equipment, musical instruments or any other oversized luggage must be properly packaged, in one piece of luggage that is safe for transport.


JetSMART will not be responsible for damage to oversized baggage.

At JetSMART, you can take one baby stroller at no extra cost  ff you are traveling with an infant (a child who is between 0 y 2 years minus one day old).


If you are traveling with an infant and want to bring a car seat and a baby stroller, you must pay for one of the items such as Checked or Oversized Baggage as applicable, depending on the maximum dimensions and weight of the item and paying the corresponding amount.


If you are traveling with and infant, you don't have to pay an additional cost for a two-piece baby stroller.


If you are traveling with children older than 2 years old, the car seat, baby stroller or both items must be listed as Checked Baggage or Oversized Baggage upon payment of this optional service.

Umbrellas, weapons, knives, sharp objects, swords, sabers, compressed gas item, blunt elements, stones, handicrafts, hockey sticks, tools, butane gas, aerosols, lithium batteries and skateboards must be declared at the counter or otherwise they will be confiscated by the Airport security control unit. If you want to carry a weapon, you will have to show up at least 60 minutes before the flight departure for Security Control (AVSEC) to inspect and approve the transportation of the weapon. Otherwise, it won't be transported.

For domestic flights there are no article-specific restrictions.


For international flights you can carry a maximum of 100ml of liquids in your carry-on luggage, so you must make sure that creams and/or oils, perfumes, sprays, gels, shampoos and/or soaps, shaving foams or creams, deodorants and/or toothpastes do not exceed the maximum or they will otherwise be confiscated by the Airport security control unit.

On domestic flights, you may bring food on board as long as it is properly sealed.


On international flights the transport of food is limited by the inspection body of each country. Therefore, we recommend becoming informed on the restrictions of the country you’re traveling to before the trip.

If your baggage is delayed or did not arrive at the same time as your flight, you should contact JetSMART or the service provider in the baggage claim area who will then ask for your contact details. Once the case is submitted, you will receive an email containing your claim tracking number.

If your baggage has been damaged, you should contact JetSMART staff at the airport or call the Contact Center up to 7 days after the date of arrival of the flight.


Minor damages (those that do not limit the basic functioning of the luggage) will not be compensated or repaired. Average and major damages will be compensated with the equivalent amount of $30,000 CLP in JetSMART services, without prejudice to the potential liability of JetSMART within the limits established in the applicable law.


Remember that damaged and/or fragile luggage will only be transported under prior authorization of the passenger and labeled as such since JetSMART will not be responsible for any damage caused to this type of luggage.

If you left an object or item on board the plane and you are still in the passenger boarding bridge, you can ask the crew member at the door to help you find it. If you realize you left something on the plane after you have left the area near the aircraft (outside the passenger boarding bridge or in the shuttle area) you should ask in the "lost and found" section of each airport.


If you do not find your items left on board, JetSMART will not be held responsible for the lost property.

Yes. Properly packed urns can be considered a carry-on bag or hand luggage depending on their size and you can take them on board after paying the appropriate fee.


Also, you will need a death certificate and a cremation certificate issued by the National Healthcare Service which certifies the cremation.

Yes. You can carry up to 5 litres of alcoholic beverages in your luggage as long as they are packaged in their sales packaging and do not contain more than 70% alcohol by volume.


Remember that they cannot be opened or consumed on board.

You can check in between 72 hours and 40 minutes before the flight departure time through JetSMART.com without any additional charge.  To do so, you must enter your reservation code and e-mail address.  If you do not remember your email address, you can search by passenger name.

You can also check-in at the JetSMART counter at the airport after paying for the service from 120 minutes before flight departure until the counter closes 50 minutes before flight departure for domestic flights and from 240 minutes before flight departure until the counter closes 70 minutes before flight departure for international flights.

It is an alphanumeric code that we will send to your email along with the itinerary and purchase confirmation email. This code will serve as a reference if you want to make changes to your flight, add optional services, among others.

Each time you complete a purchase we will send you a confirmation email with the details of the itinerary and the items you paid for. There you will find your reservation number and all the important information about your flight.

If you have not received a confirmation email with your reservation number, we suggest you check for spam.


If you can't find your itinerary email, please get in touch with our Contact Center so they can forward it to you.

If you are unable to check in online, you can call our Contact Center and they will guide you through the process.  For contact numbers just click on our Help Center


Alternatively, you can arrive at the airport earlier and check in at the JetSMART counter upon payment of the optional airport boarding pass printing service.

You can get your boarding pass by checking in online at JetSMART.com at no additional cost.


You can also print your boarding pass at the airport counter after paying for the service.

For domestic flights you must arrive at the airport 120 minutes before departure and for international flights you are required to get there 180 minutes before departure.


Boarding gates will close 20 minutes before flight departure.


Remember that boarding gates will close 20 minutes before flight departure for both domestic and international flights.

Yes. You can buy and select the seat you prefer as long as it is available, you meet the requirements and pay the corresponding price.


Click here to check prices on seats and other optional services.

If you decide not to pay for a seat, no problem. We will randomly assign you a seat  at no additional cost from among those available.


Random allocation of seats will be done at the time of check-in and does not ensure that passengers with the same reservation travel in the adjacent seats.

To ensure that two or more people travel in adjacent seats, passengers must select those seats and pay the corresponding price.


If you choose not to pay for selecting seats, they will be randomly assigned and we cannot guarantee that passengers will travel in adjacent seats (including children).

If you want to change your randomly assigned seat you can do this through JetSMART.com, by calling the Contact Center, directly at the airport or once above the aircraft upon payment of the cost of the seat you choose.

Because we care about your safety, we remind you that if you want to select a seat in the emergency exit row, you must meet the following criteria:


  • Be at least 15 years old
  • Be able to read, understand and communicate in Spanish or English
  • You must not travel with another passenger who requires your assistance or care. For example: children under 12 or people with a disease or special needs.
  • Have sufficient mobility, strength, balance, and skills to remove obstacles, manipulate emergency exits, and exit quickly, helping other passengers.
  • Have the hearing and vision skills to understand instructions given by crew members, provide oral information to other passengers, and operate the emergency exit.
  • Not having any condition that may be affected or aggravated by manipulating the emergency exit.
  • Be willing to assist other passengers if necessary.
  • Not traveling with a pet in the cabin.


If you do not meet any of these requirements, for operational safety reasons we will assign you another seat and the value you paid will not be refunded. Under current regulations, we are required not to assign a seat to a person adjacent to an emergency exit if the company determines that such person is unable to perform one or more of the functions required for the occupant of that seat, or if the person does not wish to perform those functions or may suffer physical harm as a result of performing those functions.

At JetSMART.com you will be able to pay with both national and international credit and debit cards. Just make sure you correctly select the country that issued your card.  In addition, payment by bank transfer is now available (applies only to bank accounts issued in Chile).


For purchases through the Contact Center, you can only pay with national and/or international credit card. Remember that the purchase through our Contact Center has an additional fee of $12,000 CLP/19 USD per passenger per itinerary.


You can also pay your fare using Gift Cards issued by JetSMART but excluding boarding fees.

To pay with a Gift Card issued by JetSMART, you must select this option at the time of paying for your reservation and enter the number in the corresponding box.


Please note that it is not possible to pay boarding fees using the amount of your Gift Card.

Yes, they can be different. There is no need for the holder of the card used to pay for your reservation to be one of the passengers.

The CVV number is a three digit code you will find on the back of your credit card.

Invoices will only be issued to legal entities and if required, remember to request it at the time of purchase. 


Because at JetSMART we want to make your life easier, we encourage you to register your company on our JetSMART Business Portal.  Just click here and complete the form. 

You can check the status of all our flights on the airport screens.

If your flight is cancelled or delayed more than 15 minutes, we will send a message to the email you provided at the time of the purchase and you will be able to change your flight without any additional costs, such as penalty or fare difference, for any flight on the same route that has available seats.


You are welcome to learn more about your rights in the event of delay or flight cancellation attributable to JetSMART here.

If your flight comes 8 minutes earlier or more, we will send a message to the email you provided at the time of the purchase. 


If the new schedule doesn't suit you, you will be able to change your flight, without any additional costs, such as penalty or fare difference, for any flight on the same route that has available seats.

All optional services are kept for the new flight at no additional cost. If we are unable to guarantee any optional services, you can change it for the most similar alternative at no additional cost.

At JetSMART we do not have ticket refunds so if you are late and miss your flight, you will have to buy a new ticket and request a refund of the boarding fees for the flight you missed in the " Refunds" section at JetSMART.com.


Please make sure you arrive at the airport 2 hours in advance for domestic flights and 3 hours for international flights to ensure you are on time for boarding.

We understand that dogs are part of your daily life and that's why at JetSMART you can travel with them at no additional cost. Just make sure you meet the following requirements:


-They must be wearing their harness provided by the entity that trained them and/or wear their official badge certifying that they are a "Guide Dog".

- Your guide dog should behave well and have their health records updated.


It is the passenger's responsibility to be informed and request the corresponding certificates before going to the airport, otherwise, they will not be able to board with their guide dog.

Wheelchairs for passengers with reduced mobility and other orthopedic equipment required for mobility are transported free of charge.


However, we recommend that you notify us at the time of purchase of your ticket in the "Special Needs" section so that we can help you and provide you with the best possible service. You can also notify us through the contact center 24 hours before the flight departure time.


Remember that electric wheelchairs must be transported in the airplane hold and the battery must be disconnected.  We remind you that our airport staff is not authorized to handle your chair, so this action must be performed by you or the person accompanying you.


Also, don't forget that for domestic flights you must check in at the airport 120 minutes before the flight.

  For international flights you are required to be at the airport 180 minutes before departure, so that you can have enough time to check in your wheelchair.

If you are decompensated due to a disease.

If you are traveling with a developmentally disabled passenger or high-risk psychiatric patient.

If you have a contagious disease.

If you are insulin-dependent or have a disease that requires treatment with sharp medical items such as syringes and needles.

If you are traveling with a baby that needs any type of monitoring, except for incubators, stretchers, etc., which may not be carried on board.

If you had surgery 10 days ago or less.

If you had thorax surgery 21 days ago or less (and are traveling to Peru).

Click here to download the MEDIF form.

After the 28th week, you must present a medical certificate at the airport counter that shows you are to authorize to travel by air. This certificate must contain the following basic information:

Itinerary with date(s) and time(s) of departure.

Weeks of gestation.

You will need to present a written authorization containing the stamp and signature of your treating phsician to make the trip.

The medical certificate must be issued no earlier than 10 days prior to departure of the first flight and must be presented to the carrier no later than 1 hour before the departure of the flight.

Pregnant women will not be able to board if they are within 7 days before their due date or 7 days after the delivery date.

The above regulations apply to both single and multiple pregnancies.

If you are insulin-dependent or have a disease that requires treatment with sharp medical items such as syringes and needles, you will be able to carry a treatment kit that contains only 1 needle together with a medical certificate that confirms your condition. Also, you must inform the JetSMART staff of this condition before boarding the aircraft.


Submitting the corresponding papers and transporting the kit is the passenger's sole responsibility.

It is not allowed to transport liquid oxygen or devices containing it. However, you may carry your certified Portable Oxygen Concentrator (POC) for in-flight carrying or a medical air or gas cylinder that does not exceed 5kg in gross weight.

This is the list of equipment approved by the FAA that can be used without problems on board our aircraft:

AirSep FreeStyle

AirSep LifeStyle

AirSep Focus

AirSep FreeStyle 5

Delphi RS-00400

DeVilbiss Healthcare iGo

Inogen One

Inogen One G2

Inogen One G3

Inova Labs LifeChoice

Inova Labs LifeChoice Activox

International Biophysics LifeChoice

Invacare XPO

Invacare Solo2

Oxlife Independence Oxygen Concentrator

Oxus RS-00400

Precision Medical EasyPulse

Respironics EverGo

Respironics Simply Go

SeQual Eclipse

SeQual SAROS

SeQual Technologies eQuinox (Model 4000)

Oxywell (Model 4000), and the VBOX Inc.


JetSMART does not offer transport services for stretchers, incubators and/or coffins.

Chilean passengers must present the following documentation:


For domestic flights all adult passengers can embark with their national ID card on the date of travel. For round-trip trips, the identity card must be valid on the date of return.

 If you do not have it, you will have to board with your current passport.



For passengers who do not have Chilean nationality, we suggest that you contact the embassy or consulate of the country you are visiting and find out what documentation is required in that country.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.

For international trips all adult passengers can board with their valid passport on the date of travel. For round-trip trips, the identity card must be valid on the date of return.

 If you do not have it, you will have to board with your current passport.


For trips to Peru, foreigners must enter the country with a valid passport issued by a recognized State and with a minimum validity of six months from their entry into the Peruvian national territory. Otherwise, they will be denied entry into the country and sent back to the country of origin.


Peruvian passengers entering Chile as tourists will have to enter bringing their previously purchased return ticket. Otherwise, they will be denied entry into the country and sent back to the country of origin.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.

For passengers who have Chilean nationality, the countries to which they can travel with only their valid and in good condition identity card are: Argentina, Uruguay, Paraguay, Brazil, Colombia, Ecuador, Peru, Venezuela and Bolivia.


For passengers who do not have Chilean nationality, we suggest that you contact the embassy or consulate of the country you are visiting and find out what documentation is required in that country.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.


From April 16, 2018, Haitian citizens must enter Chile with a Consular Visa for Simple Tourism, with the right to enter and stay in Chile for a maximum period of 30 days. This visa is for individuals who travel for purposes such as recreation, without the intention to immigrate, reside or develop remunerated activities. In addition, a 12-month Humanitarian Visa has been established, which can only be applied for at the Chilean consulate in Haiti.


Haitian passengers who do not have their passport stamped with one of the 2 visas mentioned above will be denied entry into the country and sent back to the country of origin.


Current requirements are maintained for Venezuelan citizens, even though a Democratic Responsibility Visa has been created and they must apply for it at the Chilean consulate in Caracas. In other words, they do not require a visa if traveling as tourists (maximum stay of 90 days from the day of entry into the country). And they must have a return ticket to their country at the time of boarding.

Before travelling make sure that your identity card or passport is valid on the date of return. Otherwise you will have to process your new documents at the civil registry office closest to your home, embassy or consulate in the case of foreigners.


Remember that for trips to Peru, foreigners must enter the country with a valid passport issued by a state(?) and with a minimum validity of six months from their entry into the Peruvian national territory. Otherwise, they will be denied entry into the country and sent back to the country of origin.

For domestic flights, the following can be considered as valid as an alternative to the document itself:

Proof that a new identity card has been requested, only if the date of the process is less than 30 days.

Driver's license issued by the Government of Chile.

For international flights you must contact the local police to report the missing document and contact the consulate or embassy to request a new one from the country of origin.

Yes, don't leave your pet at home and take them with you wherever you go at an additional cost.


Just remember that the conditions for traveling with your pet are:


Only cats and dogs are allowed.

Pets must weigh a maximum of 7 kg (including container).


You must request the service online or through the Contact Center until 48hrs before the flight.

The pet should travel in a soft 36x33x20 cm crate with a waterproof/absorbent floor.

We will only accept 1 pet per crate which must also enter standing.

The fee is charged per leg.

3 pets maximum per flight. If you arrive at the airport with your pet without having purchased the optional service online or through the Contact Center, JetSMART does not guarantee availability of room for the pet on the flight.

Passengers traveling with pets may not travel in or purchase front row seats or emergency exits.


Click here to check the prices and see here Terms of Service for transportation of pets in the cabin.

Remember that only dogs and cats are allowed. Unfortunately we do not offer transportation of other species.  For more information click here.

Because not all our dog and/or cat friends have the physiological conditions to travel, there are breeds that will not be allowed in the flight.


Click here and find out which ones.

We suggest that you learn about all the requirements in the Pet On Board Terms of Service section by clicking here.

At JetSMART we do not offer unaccompanied minor services.  This is why we recommend you learn about the conditions and necessary documents to fly with a minor.

It's very easy, just click here, select the option " Sign up" and complete the form.


Remember that you must be a Legal Entity to sign up.

Currently, Legal Entities from Chile, Argentina and Peru can sign up.

Remember that in order to register in our Portal, you cannot use an email that has already been registered as a user or in another company.  We suggest that you use another email account.

If the company's entered data is validated as correct by our finance area, the activation will take place within 24 working hours, which will be communicated to the  registered email.

If you have not received the activation email, please contact us at soporte.empresas@jetsmart.com

Our benefits are:

User Hierarchy --> Online Self-Management of User Roles.

Reports --> Access to the purchase record of each user.

Reservations --> You can make reservations and pay afterwards. This allows you to generate a purchase approval flow.

In Chile, you can use your debit cards, credit cards and bank transfers.


In Argentina and Peru, you can use your debit cards, credit cards and bank transfers.

For accounting provisioning purposes, the requesting party agrees to use the existing debit within a maximum of one year from the date of payment. If there is no activity in the account within the stipulated period, JetSMART will be entitled to cancel the account without reimbursement of the existing balances.

No. But the balance will always be available for use as long as the account shows activity within 1 year.

You can have as many administrator accounts as you want.

We remind you that JetSMART does not do cancellations.  What we can do is make changes to your reservation for a fee.  Remember that all changes must be completed no less than one hour before the flight.

If you want to make a name change, you can do it in our website by accessing the "Manage your trip" section. To change Routes or dates you must call our Contact Center. Remember that all changes must be completed up to (no less than?) one hour before the flight.

Indeed, if you did not pay for the reservation within the time stipulated in the portal, this will be deleted and you will have to make the purchase again, paying the rate in force at the time of purchase.

If the flight you wish to book departs within 72 hours or less, you can only use your account to purchase the ticket, as the requirement for reservations is that the flight date is earlier than those hours.

One of the benefits of the JetSMART Business Portal is that you enter your data only at the time of registration and all purchases made through the platform will have an associated invoice with such data.


Do not forget to keep your data updated, something you can manage from your portal.

Remember that your invoice will be sent to the e-mail address of the first Administrator registered in the Portal.  If you have not received the invoice, please contact us at soporte.empresas@jetsmart.com

In such cases, please email us at soporte.empresas@jetsmart.com and provide the following information:


Company name - administrator's email - number of invoices - reservation code associated with the invoice.

It is a fee that travel agencies may incorporate at the time of purchasing air tickets in the portal for companies/agencies at www.jetsmart.com and must have the informed consent, and the due power of representation, of their client. The Agency fee (if exist) will be indicated on the purchase and into the reservation invoice, with the respective agency being the owner and responsible for the said fee.

First, you must access your Agency account with your username and password; Once inside the Portal you will find on the payment page the button "Add Agency Fee" and a modal window will appear where it will indicate what type of Charge you want to make "Add fixed amount" or "Add percentage".

If your agency is not yet registered, do it here!

There are no costs associated with registering as an Agency on our Portal. Registration is completely free.

If your agency is not yet registered, do it here


It is a set of options including the SMART rate, which you can buy at www.jetsmart.com when choosing your flight. If you buy your options separately it will always be more expensive. Take advantage and buy your Pack now!

JetSMART Packages are available at www.jetsmart.com when choosing your flight.

Get to know our JetSMART Packs here

At JetSMART we consider it as a Group, when the number of people in the same reservation is equal to or greater than 10 passengers.

For Group quotes (10 or more passengers) it is necessary to enter a quote request in the following link. This form contains our itineraries available for purchase, if you do not find the service you require you can write to Grupos@jetsmart.com


For those cases in which you need to quote more than 5 Groups, you can write to Grupos@jetsmart.com (without completing the form) and we will manage your quote as soon as possible with the best market rate.

If you have already requested your quote to fly with us with your group of friends, acquaintances and / or family, you must wait for a period not exceeding 24 business hours, so that our specialist area sends you the desired quote, along with instructions on how Acquire your tickets. 

In JetSMART Groups we make it easier for you and that is why from the moment of purchase up to 24 hours before the flight you will be able to enter the passengers WITHOUT COST.

Any name modification after that period will have an additional cost. Remember that the modifications can be made up to one hour before the flight and once the first leg has been flown, it will not be possible to make changes of passengers' names.

In JetSMART we do not return for tickets and / or optional, so if you decide not to fly a stretch, you can request the return of your boarding fees by clicking here.

Remember that if one of the passengers wants to modify their itinerary, they can do so by paying an additional cost. To do this, you should call our Contact Center who will help you with the request.

Find out about the values and conditions by clicking here.

It is a set of options including the SMART rate, which you can buy at www.jetsmart.com when choosing your flight. If you buy your options separately it will always be more expensive. Take advantage and buy your Pack now!

JetSMART Packages are available at www.jetsmart.com when choosing your flight.

Yes, you must choose a Pack for each section and this selection will apply to all passengers on the reservation

Yes, you can choose the combination of Packs that you want.

No, Packs are only available when you buy your ticket.

Of course! You just have to enter Manage your flight with your reservation code and surname or email and select the luggage you want to buy additional.

Of course! In that case you must choose the "Fly light" option that only includes your rate and the handbag that is included in the price of your rate.

It's the first club where you save every time that you fly! Be part of the Club paying your membership (annual subscription that you only pay once) and getting exclusive benefits on JetSMART, review them here.

In a round trip flight the owner and their companion, recover the membership price! SMART right?

The JetSMART Discount Club has two memberships:

  • Standard Membership: The benefits are applicable for the holder and a companion.
  • Group Membership: The benefits are applicable for the holder and up to 5 companions.

The benefits apply to the holder and one companion, or the holder and up to 5 companions; according to membership, and are valid for one year.

  • You save $ 5000 CLP / $ 400 ARS / $ 7 USD in tickets per leg; for rates over $ 15000 CLP / $ 1100 ARS / $ 25 USD.
  • You save $ 1000 CLP / $ 80 ARS / $ 1 USD in baggage.
  • Access to special promotions.

Check all the details here.

Save every time you fly! Join up.

You can get your membership at any time or by purchasing your ticket! You just have to choose the membership option you want, complete your information, make the payment and voila, you are already part of the first Club where you save every time you fly!

If you want to be part of the Discount Club, click here.

No, you can buy your membership to the Discount Club at any time and also during the process of buying a ticket; paying the corresponding annual membership fee of the current Club.

Standard Membership: $ 20000 CLP / $ 1500 ARS / $ 35 USD is paid only once and is valid for one year. Buy here!

Group Membership: $ 40000 CLP / $ 3000 ARS / $ 70 USD is paid only once and is valid for one year. Buy here!

Yes, you can renew it! But don't worry, we will notify you when your subscription is about to expire.

Yeah right! You can improve your membership whenever you want.

Remember that your standard membership only applies to the holder and a companion, if you need to extend the benefits of the Discount Club for more passengers, we recommend you improve your membership to the Group.

No, the membership holder is fixed. If you need more information, see the terms and conditions of the Discount Club here.

It is a new feature that allows you to keep the price of your reservation for selected options. Your reservation price will not change during this period until you complete your purchase, which will allow you to void an increased price and secure the availability for your reservation.

Up to a 24 or 48 hour period, according to your choice, the itinerary will not be modified and your reservation will be guaranteed until said period is finished and you provide full payment.

With this new optional feature your total reservation value will be guaranteed during the freeze period you purchased, allowing you to make the decision and finish the purchasing and payment process within said period.

The amount of this optional feature “Set your price” is not refundable or cannot be used for a different reservation; and will not be discounted from the reservation price at the time of purchase.

The main benefit is that your reservation will remain frozen during a period of 24 or 48 hours, according to your choice, which means the total flight price you chose will be guaranteed during this time, allowing you to make the decision and finish the purchasing and payment process within said period.

Price of this optional is per passenger, per leg and depend of the quantity of hours that the passenger selected.

Hours "Fix your price"Chilean pesosArgentine pesosDolars
24 hours$ 2.000$ 200 ARS$ 3 USD
48 hours$ 3.000$ 300 ARS$ 4 USD

This optional feature can only be purchased through www.jetsmart.com for flights with “Set your price” option available. After choosing your itinerary, flight selection and Pack of your choice, this feature will be available for purchase and being able to freeze your price, in case you need more time to make your travel decision. Please, note your reservation will be frozen for a period of 24 or 48 hours, depending on your choice.

The optional feature “Set your price” will not be offered in all JetSMART flights, but it will be shown in the purchasing process when available.

Yes, this optional feature is available in all of our domestic and international flights. In case it is available for your flights, it will be shown in the purchasing process at www.jetsmart.com; after choosing your itinerary, flight selection and Pack of your choice.

Your price will remain frozen for a 24 or 48 hour period, according to your choice, from the moment of purchase and payment.

We will send you an e-mail reminder before your waiting period ends. If you did not pay the reservation before the freeze period expires, this will be cancelled and you should be advised the optional “Set your price” amount is not refundable.

The optional charge for “Set your price” feature is not refundable and cannot be used for another reservation.

In order to pay the total amount for you frozen price, you should go to the section “Manage your flights” at www.jetsmart.com before the waiting period ends and enter your name and last name or e-mail and reservation code, so you can finish your purchasing process.

We will always send you an e-mail reminder before your waiting period ends so you are able to plan ahead.

The amount for the “Set your price” feature will not be discounted from the reservation price at the time of purchase.

No. If you select this option, it will apply for all passengers in your booking. Be advised the price shown is for segment and passenger.

No, if you select Fix the price this will be applied for all the booking. 

No. For the purchase of this optional feature you can enter your data and do not need to enter all the passengers’ data. This will only be required at the time of purchase and payment of reservation.

No, the reservation cannot be modified. When completing the reservation payment within the freeze period the passenger information should be the same, and you will not be able to change passenger quantity, flight number, destinations and/or selected flight segments.